Platform Queue can become a CRM as well for you and let you record the details of the visitors to walk in to the organization but move out without benefiting from any service.
Platform Queue is handy for measuring the performance of each agent and comparing it with the KPI’s set by the management and clearly highlight the shortfalls and suggest the preventive actions. Collect actionable feedback with customers’ reviews.
Keep your customers well informed about their wait time and turn by SMS, WhatsApp notifications and mobile application notifications.
Platform Queue uses the business intelligence and data mining in order to forecast the amount of staff required in a particular period or season for the best customer service achievement.
Monitor, measure, compare and improve your customer services through the live and historical data representation provided by Platform Queue Advance Reporting Engine.
Manage your customer flow of different locations from a central location through the Platform Centralized Administration Suite.
Platform Queue is cost-effective solution since it is built with solid technologies, it is open to integrations with third-party systems (API’s).
Platform Queue has the ability to accommodate customizations to any extent and adapt to the needs of the businesses of different sectors and industries. Can be scaled up from a single point-of-service to any number of branches.
Use Platform digital signage system seamlessly, integrated with Platform Queue to educate your customers using the state of the art representation of content in different forms. Increasing sales by leveraging digital advertising.
Plan on how to provide better services to customers through the information provided by Platform Queue business intelligence reporting engine.
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